Need help with an order, a decklist upload, or a proof? Email us—we’re real humans, and we don’t make you fight a chatbot boss battle first.
We typically respond within 1 business day (Mon–Fri). During peak seasons, it may take a bit longer—but we’ll always get back to you.
Fastest way to get help
When you email, please include:
- Order number (if you have one)
- What you’re trying to do (order status, decklist upload, proof question, etc.)
- Screenshots/photos if it’s a print or proof issue (well-lit, in focus)
- If it’s a decklist problem, attach the file or paste the list in your message
The more specific you are, the faster we can fix it.
Common reasons people contact us
- Order status / tracking questions
- Shipping options or delivery deadlines
- Decklist upload help (formatting, missing cards, mismatched names)
- Proof review questions (cropping, borders, versions, saturation)
- Quality issues / reprints
- Returns & refunds questions
- Responsible use / proxy labeling questions
Have a deadline?
If you need your order by a specific date, tell us:
- the deadline date
- your shipping ZIP code
- whether you’re flexible on shipping speed (USPS vs UPS expedited)
We’ll point you to the best option based on production + shipping.
IP complaints
Read our IP Policy and reach out.
Include the page/link(s) in question and enough detail for us to review quickly. We’ll investigate and take action when warranted.