Because we print to order, most Proxy Foundry purchases are not “returnable” like off-the-shelf retail items. That said, if something arrives wrong or defective, we’ll make it right—fast.
This policy is designed to align with our Quality Guarantee / Reprints: if the issue is on our side, you get a fix.
The simple version
- If we messed up or there’s a real production defect: we’ll reprint the affected items at no cost, or offer a refund/credit when a reprint isn’t the best solution.
- If you changed your mind or the upload/list was wrong: returns/refunds typically aren’t available, but we’ll still try to help where we can.
Eligible for a reprint or refund
You’re covered when the problem is attributable to us or transit damage, such as:
- Wrong items printed (doesn’t match your approved proof/list)
- Missing items (short count / missing pages)
- Major print defects that affect readability/usable quality
- Major trim/cut issues that clip important elements
- Shipping damage that makes the order unusable
Resolution options (we choose the fastest fair fix):
- Reprint (most common)
- Refund (full or partial, depending on scope)
- Store credit (if you prefer)
Not eligible for returns/refunds
These situations generally aren’t refundable because they’re not production defects:
- Minor color/centering variation (normal print variance)
- Screen-to-print differences (your monitor is not a press)
- Incorrect decklists/uploads
(wrong names, wrong counts, wrong versions, missing tokens/lands, etc.) - Changes after approval (version swaps, art preference, “I meant a different set”)
- Wear from use after delivery (handling, shuffling, play)
If you’re unsure, send us a photo—we’ll tell you straight.
How to request a refund or replacement (fast)
Email support with:
- Order number
- What went wrong (1–2 sentences is enough)
- Photos of the issue (well-lit, in focus)
- include packaging photos if shipping damage occurred
Timing: Please contact us within 7 days of delivery so we can confirm details while everything is fresh.
Do I need to return the order?
Usually, no—we’ll resolve most issues based on photos.
In rare cases (e.g., repeated defects or severe shipping damage claims), we may ask for a return or additional documentation before issuing a refund or reprinting.
If a return is required:
- we’ll provide instructions, and
- we’ll tell you upfront whether return shipping is covered.
Chargebacks
If there’s a problem, please contact us first—we can almost always resolve it faster than a chargeback. Chargebacks make it harder for small shops to keep payment options open, and they slow down resolution for everyone.
Last updated: January 2, 2026