Last updated: January 2, 2026
If your order shows up and something is actually wrong, we don’t play ping-pong with support scripts. We fix it.
Our promise: If we make a mistake, or a production defect slips through, we’ll reprint the affected items at no cost (or offer an appropriate alternative resolution).
What’s covered
We’ll make it right when the issue is on our side, including:
- Wrong cards printed (mismatch vs your approved proof/list)
- Missing cards (short count, missing pages, missing pieces)
- Print defects that materially affect play/readability
(e.g., severe banding, major blurs, obvious color failures) - Major cutting/trim problems
(e.g., significant off-center cuts that clip important text/art) - Damage in transit
(arrives bent/crushed/wet in a way that makes cards unusable)
What’s not covered (normal variation & user-supplied issues)
Printing is consistent, but not “scientifically identical.” These usually don’t qualify as defects:
- Minor color shift (screen vs print, or small variation between batches)
- Slight centering variance that doesn’t clip key elements
- Tiny edge wear that happens during handling/shipping (often disappears in sleeves)
- Issues caused by your decklist/upload
(wrong names, wrong counts, wrong versions, missing tokens/lands, etc.) - Changes of mind after approval (art/version choices, last-minute swaps)
If it’s a user-supplied issue, we’ll still try to help—often via a discounted reprint—but it won’t be treated as a production error.
Proofs matter
If your workflow includes a proof/preview:
- Approved proof = what gets printed.
- If you spot an issue before approving, tell us—we’ll correct it.
- If the proof was correct and the print doesn’t match it, that’s on us.
How to request a reprint (fast)
Email support with:
- Order number
- A short description of what’s wrong
- Photos (clear, well-lit):
- the problem cards
- the full spread/stack if it’s a count issue
- packaging photos if shipping damage occurred
Timing: Please report issues within 7 days of delivery so we can resolve them quickly.
What happens next
- We’ll review and confirm the issue (usually within 1 business day, Mon–Fri).
- Verified reprints are prioritized and typically move into production quickly.
- You’ll get updated tracking once the replacement ships.